Contact information
Contact Policy for Rose and Shadow
At Rose and Shadow, we value clear and transparent communication with our customers. This Contact Policy outlines how you can reach us and what to expect when contacting us.
1. How to Contact Us
You can contact us for any questions, concerns, or support through the following methods:
- Email: rissa@roseandshadow.com
- Contact Form: Visit our [Contact Page] on our website to fill out an inquiry form. We aim to respond to all inquiries within 1-2 business days.
2. Response Times
We strive to respond to all inquiries as promptly as possible. Please note that our typical response time is within 1–2 business days. During high volume periods (e.g., holidays or sales), response times may be slightly longer.
3. General Inquiries
For general inquiries regarding our artwork, our website, or any other questions, please reach out via email or our contact form. We are happy to assist you and provide the information you need.
4. Order Issues
For inquiries related to your order, including shipping, cancellations, or damages, please provide your order number and details of the issue when contacting us. This will help us assist you more efficiently.
5. Privacy and Confidentiality
We are committed to protecting your privacy. When contacting us, please be assured that your personal information will be handled securely and in accordance with our Privacy Policy. We will only use your contact information for the purpose of addressing your inquiry or fulfilling your order.
6. Business Inquiries
If you are a business or organization interested in collaborating or have any other business inquiries, please reach out to us at rissa@roseandshadow.com with your proposal or request.
7. Feedback and Suggestions
We value your feedback! If you have suggestions, comments, or thoughts on how we can improve our services or products, please don't hesitate to share them with us. We are always eager to hear from our customers.
8. Emergency or Urgent Matters
For urgent matters please mark your email as urgent. We will prioritize these inquiries and aim to respond as quickly as possible.
Thank you for reaching out to Rose and Shadow. We appreciate your communication and look forward to assisting you!