Shipping, Customs and Vat/ GST Information
COVID 19 Shipping Update:
***Canadian orders may be delayed due to Canadian Post processing at winter holiday levels. To avoid issues with global mail due to the pandemic, shipping is currently only available for US and Canada at this time. *****
Rose and Shadow currently only ships to the U.S. and Canada through the U.S postal service which includes tracking. We usually process the order and send it out the next business day for "ready to ship" items (i.e. items which are not custom made). Items that require additional processing time will state so on the product page.
Domestic Shipping: Items shipped within the U.S. will usually take between 2-5 business days depending on the option chosen at check out. Delays can happen for a number of reasons especially during the holidays and we are not responsible for delays due to the post office.
International Shipping and Customs: Buyer is responsible for all duties due to customs. We are not responsible for items held by customs. International orders will take longer to arrive.
****For VAT and GST countries, VAT/ GST is NOT INCLUDED in your sale price. We are not a VAT/ GST collecting entity. VAT/GST is due at port of entry for your country before receiving your item. *****
Canada: Usually 5-14 business days depending on the destination and the post office. Delays can happen for a number of reasons especially during the holidays and we are not responsible for delays due to the post office.
******Canada charges duty on items 20.00 CAD or more.
Custom Orders: Custom order shipping times vary depending on the order and number or orders received. Shipping times will be communicated on an individual basis when we discuss your order.
Location: Orders are shipped from Inman, SC.
If you have a question about shipping feel free to email us at firstname.lastname@example.org.